Alerts
Your team hears about it before the customer does.
Tell your team about low stock, new requests and high-value claims.
Switching it on
- Switch the module on with the toggle at the top of this page.
- Pick the alerts worth interrupting someone for, and set the thresholds.
- Add the people who should get them and how — email, or web push when that module is on.
- Shoppers never see these; back-in-stock reminders for customers live in Wishlist.
It is live when: The module is on and at least one alert is switched on.
What your customer sees
Nothing of ours with our name on it: this module works behind your storefront and your own emails.
Everything on the storefront is a theme block or the app embed, so there is no theme code to edit and nothing to undo if you switch the module off.
Questions merchants ask
What is web push good for?
Restocks, price drops, abandoned carts and your own broadcasts — on a shopper's phone or desktop, even when your shop is closed. It needs the app embed, and the shopper has to allow it once.
Why does my shop ask before the browser does?
Because a browser asks once and once only. AlliDesk's own card asks first, in your words; the browser's box opens only for someone who already said yes.
Can I send WhatsApp or SMS?
Yes. Under Settings → Integrations, connect WhatsApp through Meta Cloud API, Interakt or AiSensy and pick an approved template for each event, or connect MSG91 for SMS.
Which emails go out from my own address?
All of your customer emails, once you connect your SMTP under Email. AlliDesk's own sender carries only sign-in codes, GST documents and welcome mail.
What are Alerts for?
Your team, not your customers: low stock, a new return request, a high-value warranty claim. Pick the ones worth interrupting someone for and who receives them.
Can I email a group of customers?
Yes, under Customer accounts → Campaigns: choose a group, write it, send yourself a test first. Campaigns go through your own SMTP.
Works with
Every module shares the same customer, so these need no setting up twice.