Alerts
Your team hears about it before the customer does.
Tell your team about low stock, new return requests and COD orders nobody has confirmed.
Switching it on
- Switch the module on with the toggle at the top of this page.
- Pick the alerts worth interrupting someone for, and set the thresholds.
- Add the people who should get them and how — email, or web push when that module is on.
- Shoppers never see these; back-in-stock reminders for customers live in Wishlist.
It is live when: The module is on and at least one alert is switched on.
What your customer sees
Nothing of ours with our name on it: this module works behind your storefront and your own emails.
Everything on the storefront is a theme block or the app embed, so there is no theme code to edit and nothing to undo if you switch the module off.
Questions merchants ask
What is web push good for?
Restocks, price drops, abandoned carts and your own broadcasts — on a shopper's phone or desktop, even when your shop is closed. It needs the app embed, and the shopper has to allow it once.
Why does my shop ask before the browser does?
Because a browser asks once and once only. AlliDesk's own card asks first, in your words; the browser's box opens only for someone who already said yes.
Can I send messages on WhatsApp?
Yes. WhatsApp goes through the tool you already use: under Settings → Integrations → WhatsApp & marketing tools, connect Spur, BIK, Interakt, WATI, AiSensy, Zapier or any tool with a webhook URL, tick the events, and your tool sends them from its own templates. The full guide is at doc.allidesk.com/developers/webhooks.
Which events can go to my WhatsApp tool?
Every message AlliDesk has: sign-in codes, COD confirmation, return and exchange updates, points earned and tier changes, referral rewards, review requests and coupons, wishlist price drops and restocks, GST invoices, warranty updates, and store alerts for your team. Pick them per connection; each shows under Recent deliveries with your tool's answer.
Which emails go out from my own address?
Every customer email except the sign-in code, once you connect your SMTP under Email: order updates, points, referral rewards, review requests, wishlist alerts and the rest. Sign-in codes are always sent by AlliDesk, by email from its own address and by phone, so signing in never depends on your mailbox. Until you connect one, AlliDesk also sends your GST documents.
What are Alerts for?
Your team, not your customers: low stock, a new return request, a cash-on-delivery order nobody has confirmed. Pick the ones worth interrupting someone for and who receives them.
Works with
Every module shares the same customer, so these need no setting up twice.