Support
A person answers every message, usually within one business day.
Write to us
Email hello@allidesk.com.
To get it fixed in one reply, include:
- your store’s myshopify address, for example yourstore.myshopify.com;
- the page or feature, and what you expected to happen;
- a screenshot, and the customer’s order number if it is about an order.
Never send a password, a one-time code or an API key. We will never ask for one.
Answers in the app
Open AlliDesk from your Shopify admin (Apps → AlliDesk) and choose the ? at the top of the dashboard. The help centre covers setup, the storefront blocks, orders, loyalty, returns and billing.
Support on each plan
| Plan | Support |
|---|---|
| Free | Email support |
| Starter | Email support |
| Growth | Priority email support |
| Complete | Priority email and a setup call |
Priority messages are answered first. On Complete, write in after approving the plan to book a setup call.
Billing
Every charge goes through Shopify and appears on your Shopify invoice; AlliDesk never takes a card. Change or cancel a plan in the app under Plan & billing, or uninstall AlliDesk, which ends the subscription at once. For a charge you think is wrong, write to us with the invoice date.
Your customers’ data
Shopify’s customer data and erasure requests are answered automatically, as the privacy policy describes. For anything else about personal data, email hello@allidesk.com.
Reporting a security problem
Email hello@allidesk.com with “security” in the subject. Please do not post it publicly until we have replied.