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Returns & after-sale

Sign-in, loyalty, returns, cash on delivery and GST, written from what merchants ask us every week.

AlliDesk returns and exchanges requests list, and the return or exchange form a customer fills in on a phone

Returns & after-sale

Shopify returns and exchanges without the email back-and-forth

Most return requests start as an email and end as a spreadsheet. Here is how to run Shopify returns and exchanges from the customer's account, with pickups, refunds and exchanges handled in one place.17 Sept 2026 · 3 min read